Dear valued customer

I hope this message finds you well. First and foremost, I want to extend my sincerest apologies for the inconvenience you've experienced regarding your recent order.

Upon investigating your case, we discovered that there was an issue with the shipping address provided at the time of purchase. Unfortunately, this led to the courier being unable to deliver your items successfully, resulting in the return of the products to our facility.

Our customer service team have made attempts to contact you in order to obtain the correct shipping address and ensure the prompt delivery of your order. We understand that there can be occasional hiccups with address information, and we genuinely regret any frustration this may have caused.

To expedite the resolution of this matter, we kindly request that you provide us with the accurate shipping address at your earliest convenience. Once we have this information, we will promptly reship your order so that you can receive it without any further delays.

We truly value your business and want to make sure you have the best experience possible with our products and services. If you have any questions or need assistance with updating your shipping information, please don't hesitate to contact our customer service team at: contact@bathroomdeco.co.uk.

Once again, we apologize for any inconvenience this situation has caused, and we appreciate your understanding and cooperation in resolving it. We look forward to rectifying this issue and ensuring that you receive your order as soon as possible.

Thank you for choosing Bathroom Deco. Your satisfaction is our top priority.

Warm regards,
Bathroom Deco