Return & Refund Policy

 

Bathroom Deco values its customers and wants you to be happy with your purchase. As a result, we provide a 30-day return policy on all items and hope that our customers have a pleasant shopping experience.

If any product you receive is faulty or incorrect, we are happy to offer you free of charge for the return costs. (We require proof for faulty or incorrect items e.g photos or videos)

However, if you have received the items and choose to change your mind or cancel the order after delivery, certain return fees will apply. And the return expenses would be determined by the worth of your items:

Product(s) Total Value Return Cost
£0 – £74.99 £40*
£75 - £149.99 £50*
£150 or more £60* or more


* or alternatively you can return through your own preferred carrier
* all returns must be made within their original packaging
* the return fee is per item, each additional item for collection is £15
* a return fee will still be charged if the carrier collection is missed

To return please email contact@bathroomdeco.co.uk

 

Refunds (if applicable)

We will send you an email to advise you that we have received your returned item after it has been received and reviewed by our specialists. We will also tell you if your refund has been approved or rejected. If your refund is accepted, it will be credited back to your original payment method within 5-7 business days.

 

Can I change my existing order?

Once you've made an order, you won't be able to make any modifications to your items in the original order, but our specialists are always there to assist and secure your order processing stages from start to finish. If you need delivery or your contact information changed, please email contact@bathroomdeco.co.uk.